2. Terms and conditions

Terms and conditions

These terms and conditions govern your use of this website and by using our website you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.
We reserve the right to make changes to the terms and conditions without prior notice.


Familiar.com is a site operated by Familiar Co Ltd.
Familiar Co Ltd is registered in Japan at the following address:
4-3-10, Isogami-dori, Chuo-ku, Kobe city, Hyogo, 651-0086, Japan.

The website is intended for use by customers residing in the United Kingdom only.
We cannot accept orders from other areas.


The website is owned by Familiar and the data controller is SSL.

2.1 Personal Data
Your personal data will be used as the information we require to provide goods and services via our website including billing and order fulfillment.

2.2 Cookies and Monitoring
A cookie is a small text file that we store on your device.
Our website uses cookies to distinguish you from other users of the website.
Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.
・Strictly necessary cookies - These are cookies that are essential to the operation of our website.
・Analytical/performance cookies - These cookies allow us to register and count the number of visitors to our website.
・Functionality cookies - These cookies are used to recognise you when you return to our website.
・Targeting cookies - These cookies record your visit to our website, the pages you have visited and the links you have followed.
We may monitor traffic to our site and collect the following information:
・The IP address of your computer.
・The referring website from which you reached our website.
The reasons for this are:
To make ongoing improvements to our website based on this data.
To identify the most common sources of referral.

2.3 Disclosure of Personal Data
We may disclose your personal data:
In cases where we are required by law to pass on information or if we believe action is necessary to prevent fraud,
cyber-crime or to protect the website and users’ rights and personal safety.
We may also disclose aggregate statistics about visitors to our website (customers and sales)
in order to describe our services to prospective partners (advertisers, sponsors)
and other reputable third parties and for other lawful purposes.
In this case such data will not include any information that could identify you personally.

If you are concerned about the use of your data, you have the right to request access to the personal data we possess. This service is subject to a small fee.

2.4 The personal information we obtain through your use of our website shall be processed by us in accordance with our Privacy Policy.


<b>3.1 Price</b> The price includes tax. <b>3.2 Card Payment</b> We accept payment via VISA and MasterCard credit cards. We accept single payments only. The 3D secure service launches automatically when you provide your card details at the payment stage. Our rules require a successful 3D-Authentication upon clicking on the ‘Continue’ button having entered your card details. <b>3.3 Listed Prices</b> The price does not include VAT, import duty, shipping or other charges. Any extra charges incurred are to be met by the customer.


We can offer free delivery for orders over £100(include tax).
In the case of orders below £100(include tax) there is a fixed charge of £20(include tax) for UK.

We only send products to the billing address provided.
Unfortunately we do not offer a gift-wrapping service.
We will notify you with an “shipping” e-mail once your order has been dispatched.
Goods are sent via FedEx within 5 working days of receiving your order, subject to availability.
We will provide a FedEx tracking number via e-mail.

5.Right to cancel

Please note that orders cannot be cancelled at this stage.
In the event of your order not arriving please contact the Familiar global online shop via (customer_center@familiar-ltd.com) notifying us of your FedEx waybill number.

You have the right to cancel the purchase of goods without having to give a reason at any time within the "cooling off period" of 14 working days, beginning on the day you receive the goods.

As long as you are in possession of the goods you are under the duty to retain them and take reasonable care of them.
You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective).

When returning goods please provide the below information:
1.Order number, Customer name, Tel No.
2.6-digit Product No, Product Name, Size, Colour, Price and Quantity for the item(s) you wish to return.

Please note that we are unable to accept returns for the reasons outlined below.
・Products with missing or damaged packaging, tags or labels.
・Worn products (even if the item has only been worn once).

In the unlikely event that your ordered product is damaged or defective or that you receive goods in error,
please contact us via (costomer_center@familiar-ltd.com)

6.Intellectual Property

Familiar owns the intellectual property rights for all material on the website.
Familiar reserve rights to all intellectual property on the site.
You must not:
•Republish material from http://familiar.com
•Sell, rent or sub-license material from http://familiar.com
•Reproduce, duplicate or copy material from http://familiar.com

7. Contact

If you have any questions about these Terms and Conditions please contact us via (customer_center@familiar-ltd.com)

8. Coverning Law

This Terms and Conditions shall be governed and controlled by laws of Japan.